My experience with UsedPhotoPros (Roberts Indianapolis) as an Ant

[KaseyZ]

I've been around the block a lot, I've used Robert's / UsedPhotoPros in the past with no issues. I don't shred a place over one transaction because I made a living in the Electronic Consumer Goods field and dealt with customer issues, many not within our control, so I understand a little more being experienced with both sides? Some time back I received very poor shipping (USPS) and an item missing a part. So I just stopped ordering. I decided recently to try again because they mentioned using UPS Ground and the USPS is a disaster, simply put. Ordered a Excellent condition Sig 100-400 and it was even "refurbed" for extended warranty, it arrived and it was just gorgeous in condition but missing a part and so incomplete, worse no mention of this at all. I gave them a second chance and I was let down. fyi

in a nutshell, I'm not using Robert's / UsedPhotoPros Indianapolis I can not trust them

 

[pdk42]

What part was missing?

 

[Rel75]

I've had good experiences with them. Have you reached out to them? They may try to make it right. I work for one of the major camera stores and when something like this happens our used team tries resolve it. I'd bet this would be the same for Roberts. They're very reputable.

 

[PJD]

Thanks for the heads-up.

FYI: I’ve sold & purchased used camera gear many times to/from KEH.com with no problems.

 

[CharlesH]

in a nutshell, I'm not using Robert's / UsedPhotoPros Indianapolis I can not trust them

I recently used Roberts Camera / UsedPhotoPro. When Panasonic USA did their recent trade in deal and I traded in my GH7 for a new S1II, UsedPhotoPro actually did the trading in. It all went well, they were professional and I got a very good price for the GH7 - actually more than the intial estimate.

Then I went to sell all of my M43 lenses. I usually use KEH Camera for this, and I did use them for most of the lenses. But there were a couple of lenses KEH wouldn't take so I thought of UsedPhotoPro again, and sure enough I sold those lenses to them. It worked smoothly and I was happy.

But I have not yet purchased anything from them, so I appreciate learning about your experience.

My feeling working with them is that they are pretty small compared to KEH. Because of that they might not have the infrastructure KEH has developed over the years.

 

[Travis Butler]

I’ve bought film-era lenses from Used Photo Pro through their eBay store, and several more from them in person (I have a friend in Indianapolis I visit a couple of times a year, so I don’t get by there very often).

As with Charles, I’ve worked a trade-in program through them and it went decently well. I’ve also sold film bodies to them (when I pick up lenses at estate sales, they usually have cameras attached, and I can only use so many different copies of a Minolta SRT-102), with mixed results; some bodies they took, some they didn’t, and sometimes I wasn’t sure how good the prices they offered were. But they did handle things with professionalism and didn’t seem particularly arbitrary.

I’ve never had a problem with any of the lenses I bought from them, but a) they’ve all been manual film lenses with no electronics, and b) most of them were bought in person at the store where I could inspect them and see what I was getting.

I’m also curious what part was missing.

 

[William Turner]

I have also had a good experience with Used Photo Pro through the Panasonic LUMIX trade-up trade-in promotion. I actually had a problem with the Panasonic website sending the quote to UsedPhotoPro, but had received the discount coupon from Panasonic. The process should have generated a email so I reached out to LUMIX USA and Sean at LUMIX helped me to send an email to Used Photo Pro who then was able to provide me the shipping label quickly. The individual I then worked with provided me a better quote than originally expected.
The customer support experience and resolution has encouraged me to use Used Photo Pro in the future.
LUMIX USA were awesome as well.